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Little guide to command

 

Do your purchases easily and in complete safety, by following the differents states:

You can let you guide by the instructions (in a green small field on your screen), this website is particulary educationnal and make the purchase easy to do.


Stage 1 : Choose and add an article to your shopping cart
Find the product which you look for in navigator by category of products or by using the search engine of the site. Once your found product, select the weight and the quantity of the article you wish. Click the button « add to cart ».


Stage 2 : Your shopping cart
You can verify the products which you have selected and their quantity. You can always modify them. To delete an article of your shopping cart, you can click the button with a small trash can or change the quantity (press on the icon + to add it or - to remove from it).

To command, click the button "check out".


Stage 3 : informations of delivery / billing

The summary of the command appears with taxes and postal charges for France according to the weight (price rates of The Post office). For other destinations, the price of the transport will adapt itself to the concerned page.

If you decide to remove your order in our shop of 32 street Saint André des Arts Paris 6th district, you can make it later, our software proposes it after checking your personal data.

You can press on “next” to pursue your payment.

In the section "your account ", you need your password (recoverable by indicating your e-mail if you forgot it). If not, you must create your profile (personal information). You must verify your addresses of delivery and billing. If you recorded your informations in your account, they will be used automatically.


Stage 4 : Payment and confirmation

You verified that the summary of your order is correct, click the button "next". You can still modify the contents of your command.

Follow the instructions to pay your command.

At first, you can choose to get your command in 48 hours to benefit from shipping costs free because you decide to take your  command at the shop and assure the transport ! The new bill re-appears and you can pass for the payment.

For the choice of the shipping assured by the national post office La Poste, do not forget to accept General terms of sale (terms of service). And follow the indications for payment with your credit card.

 

After the validation of your command, a page of thanking will display with your order’s number, confirming that your command was received well. You will also receive by e-mail a confirmation of command. If you did not receive her within 24 hours, contact us to 01.56.81.92.05.

If you have questions on a past or current command, contact the customer service Le Comptoir des Savonniers Paris by e-mail at the following address: cds.paris@orange.fr

To facilitate the trades with the customer service, please hold the number of your command.

Allow 2 days to prepare your command, from monday to friday. Then, your order is entrusted to the National Post Office La Poste : 2 to 4 days in France and Europe, 5 to 15 days for the rest of the world, DOM and TOM.

 


FURTHER INFORMATIONS

 

COLORS OF THE WEBSITE

The depiction of colors varies according to the regulations of your screen, your computer and the grips of photos and the product in itself which remains a home-made product. If you have questions on a tint, do not hesitate to write us or to phone, we shall be happy to inform more. So, colors are not contractual.

 

SECURITY

We know that the security counts a lot for transactions by Internet. When you place an order on our site, we calculate your data by means of the 3D technology Secure insured by the platform of payments Sogenactif and the Société Générale Bank. It is a very effective on-line security method

 

AVAIBILITY OF ARTICLES
If your command includes inventory items as well as articles for a moment out of stock, you will be warned and consulted concerning the preservation of the order and the sending of available articles.

Your account will be sold by the amount of available articles and your sent command. If you wish to cancel a command, please contact us to 01.56.81.92.05

 

MEANS OF PAYMENTS

Only the banking credit card payments are accepted: CB, Eurocard-Mastercard, Visa

We do not accept payments by check or cash.

For safety reasons, the name and the billing address have to correspond to the name and the address associated to the credit bank. We can cancel a command which does not answer this condition.

 

PRICES
The prices include the value-added tax (T.V.A). Applicable in the day of the order and any change of the applicable rate will automatically be echoed on the price of products sold by Le Comptoir des Savonniers Paris within its web site.